Frequently asked questions
Ordering & prices
How do I get prices?
Every item in the range shows its list price per kg (net, excl. VAT and freight). For your volumes, delivery rhythm and sites we prepare an individual quote – just request it online.
Is there a minimum order?
Yes, per item – usually one pack between 0.5 and 2.5 kg. It is listed for every item in the range.
How do I order?
New customers first request a quote online (items, quantities, delivery locations). After that you order with your customer number online, via order form or by e-mail and receive a confirmation with delivery date and freight overview.
Products & quality
Do the dishes contain preservatives?
Our cooked dishes are made without added preservatives and tested by an accredited laboratory. For bought-in frozen desserts, the details in the respective product data sheet apply.
Chilled or frozen – what do I get?
It says so for every item. Chilled dishes keep for at least 30 days at 0–5 °C. Selected items come frozen – handy when fridge space is tight.
Where can I find ingredients and allergens?
Ingredient and allergen information comes with the quote or as a product data sheet per item.
Can I order a dish that is not listed?
Yes, just ask. Over 200 recipes are available; the online selection keeps growing.
Delivery
Where do you deliver?
To Austria (including Styria and Burgenland), Hungary and, on request, to Slovenia and neighbouring countries.
How often do you deliver?
Delivery day and rhythm are agreed per site, typically weekly.
Consulting
Do you also help with menu planning and food cost?
Yes – that is what our sister company Metis Gastro does: menu planning, gram-precise ERP quantities and a guaranteed food cost per guest. More on metisgastro.at.
